- Getting Started Snapforce Users
- Welcome, Snapforce User
- Create A Task
- How to Navigate Snapforce CRM
- Change Your Password
- Your First Records
- Why Are Some Features Blocked?
- Log A Call
- Log A Note
- Filtering Tasks
- Marking A Task Complete
- Filter Tasks Due
- Mark a Task Completed From Within a Record
- How do I put Snapforce on Android?
- Filtering Past Due Tasks
- How to Integrate Outlook Calendar With Snapforce Calendar?
- How to view mutiple users tasks
- Getting Started Snapforce Administrators
- Setup Your Organization
- How To Receive Email Alerts
- Monitor Your Organizations
- Manage Users
- Welcome, Snapforce Administrators
- Create New User
- How to restrict users from accessing areas of your system
- How to change your users password
- Session Idle Time
- How to create a task reminder
- Data Administration
- Sales - Selling To Your Customers
- Welcome, Sales Professionals
- Service - Support Your Customers
- Setup - Configure Your System
- Welcome, Snapforce Administrators
- How to set the System Time Zone for Accurate Time Stamping
- Customer Support Tools
- Limiting Access to System Data With OWSD
- Security - Understanding Your CRM Firewall
- How to enable Two-Factor Authentication for a user?
- How to Use Two-Factor Authentication
- Manage User Access to Data
- Communication Channels
- Communication Channels Overview
- Telephony Phone Reset
- Queues: Logging Into Call Queues
- Telephony Phone Setup
- Exporting Call Detail Records
- Creating An IVR/Auto Attendant
- Call Monitoring, Call Coaching, Call Barging
- Voicemail Setup Instructions
- Phone Porting Process
- Telephony: Click to Dial | Override Add-on Signing
- Dialing Outbound Without a 1 Preceding the Area Code
- Analytics - Reports & Dashboards
- Welcome to Snapforce Analytics
User Guide - An Overview on Database Encryption
Utlizing database encryption in Snapforce.
How it works?
All database transactions are signed and verified using HMAC-SHA256; keyed-hash message authentication code (HMAC).
Definition - This definition is taken from RFC 2104:
- H is a cryptographic hash function,
- K is the secret key,
- m is the message to be authenticated,
- K' is another secret key, derived from the original key K (by padding K to the right with extra zeroes to the input block size of the hash function, or by hashing K if it is longer than that block size),
- || denotes concatenation,
- ⊕ denotes exclusive or (XOR),
- opad is the outer padding (0x5c5c5c…5c5c, one-block-long hexadecimal constant),
- and ipad is the inner padding (0x363636…3636, one-block-long hexadecimal constant).
How to use?
First, if you don't already have data encryption enabled, you'll need to open a support ticket and have the feature provisioned.
Once configured the following options are available:
Enable the ability to self-manage encryption keys that are associated with your Snapforce CRM.
Generate new encryption keys if needed.
Lock your Snapforce CRM database.
Unlock your Snapforce CRM database.
Optional features include:
- Complete database encryption - this is usually only necessary should all data within your database need to be encrypted; Snapforce uses your key to decrypt the data automatically when users view the application.
- Field Level database encryption - this is what most customer implementations consist of; a pre determined set of database columns in which it's data is encrypted. Select users who need read access to the encrypted columns would maintain a copy of the key to use when viewing an encrypted field. The user would click the decrypt button on the field and be prompted for the key, if the key entered matches correctly the data will be decrypted for the user to read.
Downsides to Database Encryption
There is a two click process to decrypt a field. The only downside is a bit of added work for your user's who will need to decrypt the data before being able to read it. With more security comes more user obstacles for viewing your data, essentially leaving your system a bit more difficult to use with each added layer of security.
- Changing the encryption key can be a time consuming process if your database is large.
- Only provide a key to users who absolutely need access to the sensitive data.