Welcome, Support Professionals

This documentation segment is for support agents and other users who are using Snapforce customer service and support features. The user guide's which follow are structured to directly reflect real world scenario's. For example, you may find similar information in the "Sales Section" of the user guide - however that documentation is again addressing real world scenario's which likely will arise in the Sales Professional's work day. Note this documentation does not include all support related features, but aims toward addressing the most common customer service and support related tasks.

If you are looking for documentation relating to setting up system wide support tools, you will need to navigate to Setup - Configure Your Systemand open the Customer Support Tools folder.

Always remember you can open a case within this client portal if you are not able to locate documentation for your question.